Employer Frequently Asked Questions
Q. How will my company benefit from implementing this program?
This rapid! PayCard® Visa® Payroll Card is simple to implement, involves no cost to the company, and enables you to streamline your payroll processes with a 100% electronic payroll, thereby saving time and money.
Q. How can my company get started?
Contact rapid! By calling 1.888.828.2270 or by scheduling a live demo today.
Q.Is there a required minimum number of employees required to establish the program?
No, but rapid! Financial Services may charge a small startup fee if extensive work is required or for small employers (less than 50 employees).
Q. Who do we contact if we have a problem, and what ongoing support/resources are available to us?
You can contact our 24/7 Customer Service or your dedicated Client Marketing Coordinator team. You will have a dedicated Client Marketing Coordinator who will design your customized marketing and training materials for your successful PayCard and ePayroll implementation. We do most of the work, but will need your support.
Q. What are the liabilities to the company related to the card accounts?
Q. How do we issue cards for new employees?
rapid! Financial Services has many easy options – Typically our clients keep an inventory of instant issue cards at your worksites, which you can give to employees upon hire. Other options include direct mailing of cards, online or phone enrollment and many other variations designed to work with the needs of your company.
Q. How do we address lost/stolen or replacement cards for employees?
Simply have your employee call our 24x7 bilingual Customer Service. If you have a stock of ‘instant Issue cards’, you can give your employee a new card, have them call Customer Service and we’ll handle the rest.
Q. How much time will this program require from our Payroll and Human Resources departments?
Very little. rapid! Financial Services has developed extensive enrollment materials, bilingual videos, and easy checklists to make the launching of this program will be simple. You will also have a dedicated Client Marketing Coordinator to assist you in implementing a successful program.
Q. Do I still need to distribute pay stubs?
rapid! Financial Services offers an Electronic Pay Stub service that eliminates paper payroll permanently. Ask your Sales Representative for more information on how to start this program! Requirements can vary by state, and you will need to check your relevant state laws. We will assist you in this process.
Q. Can we make this program mandatory?
This varies by states operation. If the state your company is located in does not allow a mandatory program, then rapid! Financial Services can help provide some promotional payroll programs that will increase employee participation and get you to 100% electronic payroll processing. Ask your Sales Representative or Client marketing Coordinator.
Q. How will this program affect our current payroll process?
It won’t! It is simply direct deposit. rapid! Financial Services supports direct Human Resources system integration for employers that wish to fully automate the processes enrollment and payment.
Q. What are the employer’s ongoing responsibilities with this program?
You will need to assist your rapid! Financial Services Client Marketing Coordinator with promotional programs for your employees in order to achieve a successful program.